Buyer Made a False Claim
Cost-of-living pricing. Our prices are set for the US, the UK and Western Europe. If that is a lot where you live, tell us your country and we send you a code for a fair local price within one working day. Ask for your local price
14-day refund. If it does not perform as described, email us with what you asked it to do and what it returned, and we will refund you. Read the full policy
One file you paste into any AI chat that turns it into a helper for sellers fighting a buyer claim they believe is false.
It sorts out which claim you are facing, tells you honestly how strong your side is, lists the proof that counts for that claim, and writes your replies to the buyer, the platform and the bank.
What you are buying
- A plan for not-received, not-as-described, empty-box and swapped-item claims
- A list of the proof that wins each kind of claim, labelled and in order
- Calm replies to buyers, platform statements, appeals and chargeback answers
- Works in ChatGPT, Claude, Gemini, Grok or Copilot
- Legal advice. For court papers or large sums, talk to a lawyer.
- A way to edit photos, tracking or weights. It refuses.
- A tool for naming or shaming buyers online
- An app, a login or a subscription. You pay once.
Your AI today, and with this
Subject: Your claim Hi, I definitely sent the item and it was in perfect condition when it left me. You are lying and trying to scam me. I am not refunding you and I will report you to the police if you don't close this case.
No proof, an accusation and a threat, which makes the seller look like the problem to the platform.
Subject: Order 12-34567-89012: return does not match item sent The item returned on 16 October is not the item I sent. I posted a Nintendo Switch OLED, serial XKW70012345678, on 4 October by Royal Mail Tracked 48. The label weight was 1.4 kg; photos of the serial and the label are attached. The return weighed 0.6 kg and held a Switch Lite with a different serial and a cracked screen. Photos taken on arrival are attached. I ask eBay to close this return in my favour without a refund. Owen Price
Serial number, weights, dates and photos, with no name-calling. An invented example from the pack.
What it does
| Paste the file | Asks five short questions, including your reply deadline |
| Answer the questions | Tells you honestly how strong your side is and what proof matters |
| evidence pack | Lists the files to upload, labelled and in order |
| next message | Writes your reply to the buyer or statement to the platform |
| they replied: <paste> | Explains what the buyer or platform said and writes your answer |
| appeal | Writes the appeal if the platform rules against you |
| chargeback | Writes your answer to a bank dispute, matched to its reason |
How you use it
- Open a new chat in ChatGPT, Claude, Gemini, Grok or Copilot. Free plans work.
- Paste the Problem Pack file in and send, or attach it and type "Follow this file".
- Answer its questions in your own words. It works through the problem with you from there.
What arrives
A zip file, straight after you pay. Inside: the Problem Pack as one text file, and a start-here PDF with the two-minute set-up and how to keep it saved in each AI.
Good to know
- Never move the deal or a refund off the platform. It usually loses your protection.
- Filming the packing and keeping the label weight are the best proof against swapped returns.
- If the claim is fair, it tells you so and helps you settle well.
- Each platform's protection rules change. The pack tells you what to check on its help pages.
- It writes, you send. Nothing goes out for you.
- Part of the Seller and Freelancer Kit: 5 packs for $29.
- Or get Every Problem Pack: all 50 for $99.
- 14 days to get your money back if it does not do what this page says.